The lack of customer service was surprising for a Hyatt. It will be the last time I stay at one. Our rep at Guest Services was a flaming, condescending ahole....Roberto. There are tons of places to stay in Chicago, I will…
For the past 7-8 years, I have checked into this hotel every February to attend the Chicago Auto Show event. And for the past 7-8 years my experience has gotten progressively worse. The only reason I continued to make my reservations at…
Pros: None Cons: Too many to list
Not bad for a convention center hotel. When I reserved online, I asked for a fridge which is $25 extra per stay however when I arrived they said they were placing me on the 4th or 5th floor which have fridges for no charge. Bonus! The…
Pros: nice rest/bar, comfy beds, friendly staff Cons: located downtown - not a nice area, gift shop dull,
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